Saltford Marina Privacy Policy

Saltford Marina Privacy Policy

This policy has been introduced to meet the requirements of the General Data Protection Regulations, or GDPR, which comes into effect on 25th May 2018. Here at Saltford Marina we are committed to complying fully with this new Data Protection legislation.

We do not share or sell any customer data with any 3rd parties.

When gaining your information and processing it we guarantee that your rights will be met in the following areas.

1. Consent, for certain communications we send to you.
2. Access to personal data we hold on you.
3. Correction of any personal data or information we hold on you that is incorrect.
4. Erasure of personal data we hold on you in certain circumstances, e.g. where the personal data is no longer needed for the purpose it was initially collected.

Where you want to clarify any personal data that we hold on you, or to request erasure then please write to us at info@saltfordmarina.co.uk and we will respond to you within 2 working weeks.

Information for existing Saltford Marina customers

If you are an existing customer of ours, we collect personal information necessary to deliver the services that you request of us. This will include; name, address, email address, telephone numbers, boat information and car registration that you will have on site.

We will use this information to manage your relationship with us—this will include sending invoices, renewals and as necessary account status information.

We will also keep you updated with information necessary to ensure your enjoyment of the goods and services you buy from us is maintained. Examples are; any disruption or changes to services in the marina, or operational events which we reasonably believe you would want to be made aware of. We will only collect information necessary in accordance with this Privacy Policy.

We understand that customers may need to contact us directly to discuss account details, e.g. payment queries or updating personal information. In all cases, account details can only be accessed or discussed with the account holder themselves. Certain security information may be requested of the account holder to verify identification and allow access. Any non-account holder, e.g. spouse or partner, will not be able to access account information or change any details concerning the account unless we are in receipt of a letter of authorisation from the account holder.

Information for website visitors and enquirers

We will only collect personal information that you give to us on our enquiry or contact form on the website.
This information may include: name, address, telephone number, email address, boat details and other contact information. We may collect and process any personal information that you voluntarily provide to us in this way, but we will only do so in accordance with this Privacy Policy.

How we will contact you.

Customers who share their email addresses with us will automatically receive communications from us by email. Customers for whom we do not have an email address will receive information by post to the address we have been furnished with.

Customers who wish to change their contact preferences can do so at any time by emailing info@saltfordmarina.co.uk or writing to us at Saltford Marina, The Shallows, Saltford, Bristol, BS31 3EZ

Any questions, comments or requests regarding this Privacy Policy please contact the office in person or on 01225 872226 or email info@saltfordmarina.co.uk.